Every machine carries a warranty
Nothing leaves our shops without cover. Which cover depends on what you bought, and we will tell you which one it is before you pay.
The two kinds
- A1 three month warranty — on our scratch & dent and open box machines. You do not have to register it: we register it with A1 the moment you buy from A1.
- Manufacturer warranty — on new in-box appliances, usually one year. This one YOU register with the manufacturer. Keep your invoice; it is your proof of purchase.
What a warranty covers
Mechanical failure. The machine stops doing what it is supposed to do, by itself, and we put it right.
It does not cover what happens to it from outside — weather, flooding, misuse, or infestation. Those are not the machine failing.
What voids it — please read this one
- Any attempt to fix or repair the appliance yourself, or by anybody who is not a technician certified by the warranty provider. One wrong screwdriver and the cover is gone.
- Using a home appliance for commercial purposes. A domestic washer in a laundromat is not covered, automatically.
Getting it fixed
Call the store you bought it from. We send our own technicians for local warranty service within our radius — ask us where that reaches, we will tell you honestly.
Longer protection is available on some machines. Ask in store.
Holding, cancelling and returns
- We will hold an appliance for up to 30 days with a 25% minimum deposit. After 30 days a 10% restocking fee applies.
- An order cancelled after 2 business days carries a 10% restocking fee on the price of what was cancelled.
- Appliances are not returnable, exchangeable or refundable after delivery or pick up — which is why we ask you to look the unit over first.
- A returned check costs $50.
Not sure? Ask us.
Every store answers its own phone. Tell us what you have and what you need, and we will tell you straight whether we can do it.